Privacy Policy

Last updated: September 2026

1. Introduction:

Speciality Valve is an industrial valve manufacturer in India serving EPC contractors, engineering companies, distributors, plant operators and industrial buyers across India and international markets serving industries like oil and gas, petrochemical, chemical processing, power generation, water and wastewater treatment and more.

This Privacy Policy explains how we collect, use, store and protect the personal and business information submitted through our website.

By using the Speciality Valve website, submitting an enquiry or communicating with our team, you acknowledge the practices described in this policy.

2. Information We Collect:

We may collect information when you:

Submit a contact form
Request a quotation
Send a product enquiry
Contact us by email, phone or WhatsApp
Share a datasheet, drawing or technical document
Subscribe to website updates

The information may include:

Name and designation
Company name
Business email address
Phone or WhatsApp number
Business or delivery address
Product and quantity requirements
Project specifications
Drawings and technical attachments
Quotation and enquiry details
Any information included in your message

Our website may also collect basic technical data such as IP address, browser type, device information and pages visited.

3. How We Use Your Information:

Information collected through the website is used for legitimate business purposes, including:

Responding to enquiries
Preparing quotations
Reviewing technical specifications
Processing confirmed requirements
Coordinating manufacturing and testing
Sharing product documents
Preparing invoices and commercial records
Arranging packing and delivery
Providing enquiry or order updates
Improving website performance
Preventing spam, fraud and misuse
Meeting contractual and legal requirements

Speciality Valve does not sell or rent customer information to third parties for independent marketing purposes.

4. Business-to-Business Communication:

Speciality Valve primarily operates on a Business-to-Business basis.

Information submitted through enquiries, RFQs, technical discussions, emails and project documents is treated as professional business correspondence.

This information may be reviewed by authorised employees involved in:

Sales
Engineering
Manufacturing
Quality control
Accounts
Documentation
Logistics
Customer support

Relevant records may be retained for order processing, repeat enquiries, warranties, contractual reference and future technical communication.

5. WhatsApp and Email Communication:

When you contact Speciality Valve through WhatsApp or email:

The communication may be treated as official business correspondence.
Contact details may be stored for quotation and order follow-up.
Technical files may be shared internally with authorised team members.
Communication records may be retained for operational reference.

The privacy policies of WhatsApp and email service providers may also apply.

Avoid sending passwords or unrelated confidential information through WhatsApp or email.

6. Cookies and Website Information:

The website may use cookies and similar technologies to improve functionality and understand visitor activity.

Cookies may be used to:

Remember user preferences
Analyse website traffic
Monitor page performance
Improve navigation
Detect technical problems
Support website security

You may manage or disable cookies through your browser settings. Some website features may work differently when essential cookies are disabled.

7. Sharing of Information:

Information may be shared with trusted parties when necessary to complete a business activity.

These parties may include:

Authorised employees and representatives
Website hosting providers
Technical service providers
Inspection and testing agencies
Courier, freight and logistics companies
Banks, auditors and professional advisers
Government authorities where required

Only information relevant to the specific service or business purpose is shared.

8. Information Security:

Speciality Valve uses reasonable administrative and technical measures to protect submitted information.

These measures are intended to reduce the risk of:

Unauthorised access
Accidental loss
Improper disclosure
Unapproved alteration
Misuse of business information

Internet transmission and electronic storage cannot be guaranteed to be completely secure. Users should share only the information necessary for their enquiry or order.

9. Data Retention:

Business and personal information may be retained for as long as reasonably required to:

Respond to enquiries
Complete quotations and orders
Maintain accounting records
Support warranty requirements
Meet contractual obligations
Resolve commercial disputes
Comply with applicable requirements

Information that is no longer required may be deleted, anonymised or securely archived.

10. Your Information Requests:

Subject to applicable requirements, you may contact Speciality Valve to request:

Access to your information
Correction of inaccurate details
Updating of outdated information
Withdrawal from optional communication
Deletion of information no longer required
Clarification about how your data is used

Certain commercial, accounting or contractual records may be retained where necessary.

11. External Websites:

The Speciality Valve website may provide links to social-media pages or other third-party websites.

These external services operate under their own privacy policies. Speciality Valve is not responsible for the privacy practices, content or security of third-party websites.

12. Policy Updates:

Speciality Valve may update this Privacy Policy when website features, business processes or applicable requirements change.

The revised policy will be published on this page with an updated revision date.

13. Contact Speciality Valve:

For questions about this Privacy Policy or the information submitted through the website, contact Speciality Valve using the official contact details available on the website.